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Common Service Questions

Get quick answers about our fire apparatus maintenance, inspections, and repairs. We help keep your emergency fleet ready for action.
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FAQs

You’ve Got Questions — We’ve Got the Answers

Find answers to the most common questions about our fire apparatus, customization options, and after-sales support.
Whether you’re planning a new build or need service details, we’re here to help.
What kind of fire trucks do you sell?
We offer many types of fire trucks. Our stock includes KME, Ferrara, and Fouts Fire models. We also have a stock truck program for quick delivery. Our team helps you find the right vehicle for your specific needs.
Yes, we provide custom builds and modifications. Our team handles vehicle design and engineering from start to finish. We can also mount special equipment or make custom changes to make sure the truck fits your local mission perfectly.
The stock program helps you get a truck fast. We keep specific models ready for quick delivery. This is a great choice for departments that need a reliable fire apparatus in just a few days without waiting for long builds.
Yes, we provide professional ladder inspections. Our experts check for safety and wear to make sure your equipment is ready for high-rise calls. We follow strict rules to keep your team safe while working at great heights.
An EVT inspection is a check by a certified Emergency Vehicle Technician. We look at every part of your truck to ensure it meets safety standards. This helps prevent breakdowns and keeps your emergency apparatus in top working condition.
We perform high-pressure pump testing. Our technicians verify that your pump delivers the right amount of water and pressure. This testing is vital to make sure your truck can handle a real fire without any mechanical issues.
NDT stands for Non-Destructive Testing. We use special tools to check for cracks or weak spots in your truck’s metal parts without damaging them. This is an important safety step for older trucks and heavy-duty aerial equipment.
Yes, we provide Department of Transportation (D.O.T.) inspections. We check brakes, lights, and tires to make sure your fire truck is legal and safe to drive on public roads. We help you stay compliant with all local laws.
To submit a claim, simply contact our service department. We help you gather the right details and handle the paperwork. Our team works fast to get your repairs covered so you can get back to protecting the community.
We offer full fluid and filter replacements. Keeping clean oil and filters in your engine and transmission is the best way to prevent big repairs later. We use high-quality parts to keep your fleet running smoothly for years.
Can you change the oil and filters on my truck?
Yes, we offer foam system service and calibration. Our team makes sure your foam system mixes correctly and works every time. Proper calibration is key to fighting fires effectively and saving your department money on expensive foam.
We provide professional rust proofing services. Fire trucks often deal with water and salt, which can cause damage. Our treatments create a barrier that protects the metal frame and body, helping your truck last much longer in tough weather.
We offer full collision repairs for all types of fire apparatus. Our shop handles bodywork, frame straightening, and paint. We work with your insurance to fix the damage and return your truck to factory standards as quickly as possible.
Refurbishment is when we take an older truck and make it like new. We fix the engine, update the interior, and repair the body. This is a cost-effective way to get more years out of a truck without buying new.
Yes, we perform remounts. We can take your existing fire truck body and move it onto a brand-new chassis. This gives you a modern, reliable truck while saving money by keeping your current equipment and storage boxes.
We can upgrade your truck with modern LED lighting. Better lights make your truck safer and more visible during night calls. We also install sirens and other warning systems to make sure your team stays safe on the road.
The SAM system is an automated pump control tool. It simplifies complex pumping tasks so the operator can focus on the fire. We can install and service this system to help your department work faster and more safely.
Canoe Procurement Group helps you buy trucks at a better price. It is a cooperative program that simplifies the bidding process. Using this program helps your department save time and money when buying new fire apparatus or equipment.
Yes, we have a section for recent deliveries. You can see the trucks we have built and delivered to other fire departments. This is a great way to see our quality and get ideas for your own custom fire truck.
We provide a wide range of parts for fire trucks through our partner website. Whether you need valves, lights, or engine parts, we can help you find what you need. Contact us to get the right part for your fleet.
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